I had a closing yesterday and the clients were great! They did everything just right and were the most patient people. I hope that they have many years of happiness in their home. And I want to thank them for letting me help them find a home.
Now we have to talk about the listing agent on the property that they purchased. The listing agent worked for Realty West. I NEVER talked to this listing agent, always talked with an assistant. When you called the number on the listing for this home it went to an answering service and any calls returned were by the assistant. And on top of all this they do not work weekends! I have a huge problem with this.
I was also belted with emails from this assistant. They were demanding and poorly written and many times I had no idea what they were asking for or the point they were trying to make. It was obvious they were not educated or experienced. And why an assistant was contacting me I have no idea. In the entire process, over 30 days, I never once had any contact with the agent that had this property listed.
When the property did close this assistant refused to give the new owners all the keys! Sent out a pre-composed email telling me what another assistant would do in the next 24 hours. And how THEY would handle the keys and items on the property! Are you kidding? this home belongs to MY BUYERS! I Spoke with this assistant and was given attitude and was told that this is the way it is.
Does anyone have an idea why our economy is where it is? Here is a perfect example; a realtor should always handle the major portion of their sales. To have an assistant to make the transaction go smooth is a great idea. But to have an “assistant” that handles the entire transaction is wrong. At Arizona 360 Realty we will NEVER treat anyone this way. I think we are all tired of this type of attitude. No personal service, No human element, No responsibility for your own actions. Working hard and having pride in the job that YOU do is one way we can turn things around.
We are all tired of pressing 1 for help, we are all tired of talking with the assistant, we are all tired of no one taking responsibility for their actions but want all the credit and of course all the money. At Arizona 360 Realty we want to go back to a time when people had pride in what they did! Provide customer service with experience is important to us.
As Realtors we are educated and licensed, we must take continuing education every two years to keep our license. And you as a customer should deal with a professional that is educated and licensed. Having an assistant do all the work is not only wrong but can be very dangerous. Unless these assistants are licensed they do not have the education or experience they need. And if the Realtor is not doing their own transactions they do not have the experience they need to complete a transaction successfully. I recommend everyone work with an independent agent that you can talk to and work for you! Give us a call, we can help you.
